Privacy Policy

To deliver our lifestyle medicine programs and provide safe, personalized retreat experiences, we may collect the following types of information:

• Personal Identity Details: Full name, date of birth, gender, home address, contact telephone numbers, and email address. • Emergency Contact Details: Name, relationship, and telephone number of your nominated emergency contact person. • Sensitive Health Information: Medical histories, current symptoms or diagnoses, physician contact details, medications and supplements, dietary allergies or restrictions, physical mobility requirements, and lifestyle habit assessments. • Booking and Financial Information: Program selections, room preferences, transaction history, payment receipts, and billing records (we do not store full credit card numbers).

We collect personal and health information directly from you through various touchpoints:

• When you complete an online booking or inquiry form on our website. • When you submit a pre-arrival medical questionnaire or health assessment. • Through direct telephone conversations, email correspondence, or in-person health consultations with our wellness team. • During your stay when our naturopaths, hydrotherapists, or lifestyle consultants review your health progress.

We use your personal and health information solely for purposes directly related to your care and our retreat operations, including:

• Tailoring individual lifestyle medicine, hydrotherapy, and nutrition plans to your specific health needs. • Managing room reservations, check-in, invoicing, and receipting. • Ensuring your physical safety and providing appropriate dietary accommodations. • Responding to medical emergencies if required during your stay. • Sending relevant retreat information, pre-arrival preparation guides, and periodic wellness newsletters (which you can unsubscribe from at any time).

Your health information is strictly confidential. Cedarvale will never sell, rent, license, or trade your personal or health data to third parties for commercial or marketing purposes.

Your health records are only accessible to authorized staff members directly involved in coordinating your program and care. We will only disclose your information to outside parties where:

• You have provided explicit consent (e.g. sharing reports with your general practitioner or specialist). • Required or authorized by Australian law (e.g. public health notifications or lawful subpoenas). • Necessary to lessen or prevent a serious threat to life, health, or public safety.

We take data security seriously and maintain strict administrative, technical, and physical safeguards to protect your personal and health data against unauthorized access, loss, misuse, or alteration.

All digital records are stored within encrypted, access-controlled databases hosted in secure Australian data centres. Physical health forms and consultation records are kept in secure, restricted-access facilities and retained in accordance with Australian health record retention standards.

Our website uses standard cookies and aggregated analytics tools to enhance site navigation, remember your location preferences (NSW or VIC retreat), and analyze traffic trends. These tools collect non-personally identifiable technical information (such as browser type, operating system, and pages visited). You can disable cookies in your browser settings if you prefer.

Under the Australian Privacy Principles, you have the right to request access to the personal and health information Cedarvale holds about you, and to request corrections if you believe any information is inaccurate, incomplete, or out of date.

To request access or an update, please contact our Privacy Officer in writing using the contact details below. We will respond to your request within a reasonable timeframe (typically 30 days).

If you have questions, feedback, or concerns regarding this Privacy Policy or how your personal information is handled, please contact us:

Cedarvale Health and Lifestyle Retreats Attn: Privacy Officer Email: info@cedarvaleretreat.com.au Phone: (02) 4465 1362 Address: 2999 Moss Vale Rd, Barrengarry NSW 2577, Australia